Frequently Asked Questions

Here are answers to some Frequently Asked Questions. If you still need help, please contact us at hello@catladyalley.com before placing your order.

Orders

Our order processing time is 1-5 business days after you place your order (not including transit times for shipping). Due to the nature of being a small business, there will be rare occasions where processing takes longer. We will notify you if that is the case.

If you have a rush order, please email us at hello@catladyalley.com before placing your order to see if we can accommodate you. Additional charges may apply.

Products

Yes, we're also on Etsy if you prefer to shop there. However, our prices are a little higher on Etsy due to the fees they charge. Also, not all of our products are currently listed on Etsy.

Shop on Etsy now!

Returns

Due to the nature of our products, we do not offer returns, refunds or exchanges. If for some reason you're not happy with your order, please email us at hello@catladyalley.com.

Shipping

Stickers, stationery, tote bags, keychains and washi tape are shipped with the United States Postal Service (USPS) from Orange, California. Print-on-demand apparel will ship directly from the manufacturer.

For our shipping policy and prices, please visit our Shipping Policy page. Note that we currently only ship to addresses in the United States.

We currently only ship to addresses in the United States.

We plan to open shipping to other counties in the future, so please check back. Or, send us an email at hello@catladyalley.com to be notified when we open up our shipping to other countries.