Frequently Asked Questions

Our order processing time is 1-5 business days after you place your order (not including transit times for shipping). Due to the nature of being a small business, there will be rare occasions where processing takes longer. We will notify you if that is the case.

If you have a rush order, please email us at hello@catladyalley.com before placing your order to see if we can accommodate you. Additional charges may apply.

Due to the nature of our products, we do not offer returns, refunds or exchanges. If for some reason you're not happy with your order, please email us at hello@catladyalley.com.

All items are shipped with the United States Postal Service (USPS) from Orange, California.

Note that we currently only ship to addresses in the United States.

We currently only ship to addresses in the United States.

We plan to open shipping to other counties in the future, so please check back. Or, send us an email at hello@catladyalley.com to be notified when we open up our shipping to other countries.